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Insurance Claims & Direct Billing
To help streamline the insurance claim process for you, we’re pleased to offer direct billing to most insurance providers. To find out if your plan offers direct billing, please contact your insurance provider. To find out if we direct bill to your insurance provider, please contact our office.
To help serve you better, and keep you smiling, Country Hills Dental Centre follows the Alberta Dental Fee Guide. We are also open late Mondays and Tuesdays till 7:00 PM to make it easier for you to find time to visit the dentist.
Frequently Asked Questions
If you can’t find the answer you’re looking for, please contact our office. A member of our friendly and experienced team would be happy to help!
How Much Does My Insurance Cover?
How much of your visit is covered by your insurance provider depends on both your provider and your individual insurance plan. However, most insurance plans cover between 70% and 100% of the cost of routine or necessary care and benchmark their rates against the Alberta Dental Fee Guide. To find out exactly how much of the cost of your visit will be covered, please contact your insurance provider.
Will My Insurance Cover Dental X-Rays?
Whether or not your insurance company will cover the cost of dental x-rays depends on your individual insurance plan. To find out whether your plan covers the cost of dental x-rays, please contact your insurance provider.
What if My Insurance Doesn’t Direct Bill?
If your insurance plan doesn’t offer direct billing, you can pay your bill at the end of your visit and then submit it to your insurance provider for reimbursement. How much of your bill is covered depends on your individual insurance plan. For more details, please contact your insurance provider.
What if I Don’t Have Dental Insurance?
Country Hills Dental Centre welcomes all patients, regardless of their dental insurance status. If you don’t have dental insurance, simply pay your bill at the end of your visit.
What Should I Bring to My First Appointment?
Please bring a copy of your insurance card and review your insurance policy before your appointment, so you know what will and won’t be covered and know what your yearly maximums are.
What if I Need to Cancel or Change My Appointment?
If you need to cancel or change your appointment, please contact our office 48 hours before your scheduled appointment.
What is Your Privacy Policy?
A full copy of our privacy policy can be found here.
What is Your Office Policy?
A full copy of our office policy can be found here.
How Dental Insurance Benefits Work
Dental benefits are arranged between your employer and the insurance company. As such, your dental office has no control over how much of your visit and which procedures will or won’t be covered by your insurance policy.
Country Hills Dental Centre is pleased to accept most dental insurance plans and offer direct billing options to streamline your insurance claim process and collect payment directly from your insurance provider.
To help avoid any unpleasant surprises at the end of your visit, we strongly suggest you review your dental insurance policy or contact your insurance provider to clarify which services will and won’t be eligible for coverage. Whenever possible, we will suggest a more conservative treatment plan to keep your appointment affordable. If you are curious why we have suggested a particular treatment plan, we will happily explain our recommendation so you can proceed with confidence, knowing you’re making the best decision for your oral health.
Why is There a Pricing Difference Between My Treatment Plan & What My Insurance Covers?
Every treatment plan offered by Country Hills Dental Centre is tailored to meet your unique dental needs. However, dental insurance coverage is determined beforehand and is standardized across all insurance holders. In our experience, few dental insurance plans cover 100% of all treatment costs.
Every dental plan includes a yearly limit on the cost of dental work, cleanings, and exams. Once you reach your annual limit, your dental insurance company will no longer cover your dental costs until a new fiscal year has begun.
How Does Authorization from Insurance Companies Work?
Most insurance companies require dental offices to seek authorization before patients undergo any major dental work/ This allows the insurance company to monitor and control the amount of dental work you’ll undergo.
To help ensure you get the care you need, we will always give you an estimated treatment cost before you commit to any major dental work. However, you can choose to begin treatment before we receive authorization from your insurance company. Still, please be advised that you’ll be responsible for the full cost of the treatment plan if your insurance company refuses to cover the cost of your treatment plan.
The decision of your insurance provider has no bearing on your need for dental treatment. Regardless of your dental insurance status or coverage, we will discuss all treatment options available to you and work with you to select an option that best suits your needs.